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HTML5 Multimedia Player for Maximum Browser Support Across all Devices
September 17 2014
September 17 2014
We have updated our multimedia players to rely solely on the browser's built in HTML5 player. This ensures greater compatibility across all browsers and devices, desktop or mobile, and less glitches.
Long Time Coming
This is a move we initiated several years ago, but at the time we were unable to fully transition to an HTML5 only-player because not all browsers support the HTML5 audio and video tags. What also complicated the transition is that not all browsers support the same media formats. For example, Firefox still doesn't support the most common video format MP4 (H.268), due to license restrictions.
Video Player
Since there is no single video format supported by all browsers, a couple of years ago we changed the video feature of our CMS to require an embed code from Youtube, Vimeo or any other online video service. This allowed you to upload the video file to one of those services, and then those services kindly create multiple versions of the file for every different format and different playback qualities that will work on every device. They also have multi-million dollar product development budgets that allow them to create sophisticated video players that can detect your browser's capabilities and serve the best video. And you don't have to pay for the bandwidth! Since video is their entire business, they do it much better than we ever could, and overall this was a much better solution.
In order to ensure support for older clients who previously used FLV video (the previous standard flash player format), we do still provide the old Flash player to ensure these videos still play on browsers that support Flash. But it's highly recommended to upgrade these videos to Youtube embed code, so they are viewable on all devices.
WARNING!
There is a possibility that you may have uploaded MP4 videos before we made the transition to video embed codes. The problem with this, as mentioned above, is that Firefox does not support MP4. That is why we require you to use embed code for video in the first place, because the old Flash player is not compatible with mobile devices. So in order for your videos to be viewed on all browsers, you need to use embed video from a service like Youtube.
So you should check the videos on your website, and make sure they are using a third party player embed code like Youtube or Vimeo. If they aren't, you will want to upload those videos to Youtube and get the embed code, then update the multimedia record on Gutensite. Otherwise, the videos will not play on Firefox browsers. If you don't have the original video, you should be able to download the video from the Gutensite CMS Multimedia List page, and then upload that file to Youtube. And then copy the embed code from there.
Audio Player
Audio files are much easier since MP3 is supported across all browsers, and all HTML5 compatible browsers can play MP3s in their native browser.
Let Us Know
We are sorry that this is complicated and inconvenient for some, but it is just the reality of contantly changing and incompatible standards that make up the internet. We do our best to provide you with the best solutions that will work for the maximum amount of visitors. And that will inevitably meant that older formats that worked a few years ago, may no longer work.
If you notice problems, other than the Firefox MP4 video issue, please let us know ASAP.
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—Steven Skinner
Vice President of Technology