Per our published schedule and instructions, the old servers are now decommissioned. If you cannot access your site, it is because unfortunately you have ignored all the emails we've sent you over the past month and you never took the necessary 5 minutes to update your domain's DNS records. For those who subscribe to our Domain & DNS management service, we were able to update the DNS without any hassle. But for all others, this was your responsibility.
In truth, we have helped out many other clients who are not subscribed to our service, for free, when they asked for our help and provided us with the correct login information for their domain registrar. And we delayed shutting off the server for an extra 3 days to give a grace period. And we offered to keep it on longer if anyone contacted us and needed more time. But since no one has asked for more time, we are moving forward.
If you cannot access your site, the fix is easy. Follow the instructions in your admin > Support > Domain & DNS Settings page. And ask the customer support of your Domain Registrar (where you bought the domain) to help. That is what you pay them for, and they should have no problem implementing the simple changes.
We are very sorry for any inconvenience this will cause, but the server migration was absolutely necessary to ensure you have a stable website. And we have done everything possible to make sure it was a smooth transition. The only thing we could not do, was update your DNS for you (unless you asked) if we were not the ones managing the DNS. We hope you understand and will not be frustrated with or blame us.
We have worked a lot of late hours over the past month, and at this point, if you can't follow the instructions linked to from this article, will gladly help you tomorrow during normal business hours.
Thank you for your patience and support during this important upgrade.
—Kenneth Brown
Pastor, Christ Community Diablo Valley